Return & Refund Policy 🔄

🔄 Returns & Refunds

Not quite what you expected? No worries.

1. FOR RETURN;
   
   Not quite what you expected? No worries.
   
   

• Process a return within 30 days of receiving your order (visit returns.toucheprive.com).
  

• You’ll receive a return label. Please note, €3.95 shipping fee will be deducted from your refund (effective from June 30, 2025).
  

• The return instructions will be explained on the return label. Do not worry, it is a very easy and streamlined process. In the unlikely case that you have not received a return label in the package, please send an email at care@toucheprive.com
  

• Package securely with original packaging, paperwork, parts, and accessories.
  

• After delivery at the warehouse and inspection, we’ll issue a refund (including original purchase price) within 14 days, minus original outbound shipping.
  
  

2. **Please take note: Your return will not be processed unless a return request has been submitted. Please fill out the return form to create your return request.
   
   We pride ourselves on making returns easy, friendly, and fast—just follow the simple instructions and we’ll take care of the rest.
   
   Products from different orders must be returned in separate packages with individual return requests.
   
   Exceptions
   
   

• Used, worn, or altered items cannot be accepted.
  

• Damaged or defective items: please notify us within 14 days and we’ll arrange a replacement or refund at no extra cost.

Who do I contact for return queries?
Reach us anytime at care@toucheprive.com — we’re here to help!