COVID-19 Prevention Policy and Safety Standards

Touché Privé in the fight against COVID-19

For us, the health of our employees, you and your families comes before everything. After the outbreak of COVID -19, we made some changes in order to improve the customer experience of our online store toucheprive.com. These measures are prepared to better service our customers and take the most effective measures to protect your health.

Online Support
Our online support system is now available to clients for more hours every day. This service is now available between 08:00 and 22:00 for 7 days a week questions via email and Instagram direct message.

Delivery of Online Shopping
The delivery processes are functioning as usual. We have been informed by our service providers that there has been no change in the delivery times. Although a few delays have been experienced, things are falling into order and the deliveries are not delayed in most of the cases. After placing your order, you can easily access all the information about your order using the cargo tracking number.

Hygiene Measures - From Packaging to Delivery
After the outbreak of COVID-10 Touche’ prive has taken the necessary hygene measures to protect the health of both you and our employees. We regularly disinfect warehouse and office environments.
In addition, all products are disinfected with steam before packaging.
Deliveries are made without contact, delivery vehicles are regularly disinfected and the highest hygiene standards are maintained. The delivery personnel are required wear masks and gloves. 

Refunds
We increased the return period of the products you ordered from the online site to 30 days. In this way, you can try the products you bought in the comfort of your own home, and if you are not satisfied, you can return it within 30 days from the date of receipt by following the steps at returns.toucheprive.com.

Our Stores
All of our stores, which have been temporarily closed due to the COVID-19 pandemic, are open again as of May 11, 2020. To find the store closest to you, you can visit our stores.