Shipping and Return Policy
At Touché, we aim to provide fast and reliable shipping to all of our customers. We deliver within 3-6 working days from the order date, and all orders are shipped using DHL Express.
Shipping Rates:
For orders over €60, shipping is absolutely free of charge.
For orders under €60, there is a €20 shipping charge.
Delivery Time:
We aim to dispatch all orders within 1-2 working days. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, which you can use to track your shipment. Please note that delivery times may vary depending on your location and the time of year.
International Shipping:
We currently ship to most countries within the EU. However, please note that some countries may have restrictions or additional customs charges that we are not responsible for. If you have any questions about international shipping, please contact us.
Failed Delivery:
If our carrier attempts to deliver your order and is unsuccessful, they will leave a note with instructions on how to arrange a re-delivery or pick up. If the carrier is unable to deliver your order after several attempts, your order will be returned to us. We will contact you to arrange for reshipment at an additional shipping cost.
Please note that we cannot be held responsible for delays caused by weather, traffic, or other factors beyond our control. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at care@toucheprive.com
Return Policy:
At Touché, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return your item(s) within 30 days of receiving your order for a full refund. We make the return process easy for our customers.
To start the return process, please follow these steps:
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Go to returns.toucheprive.com and enter your order number and email address to initiate the return process.
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Select the item(s) you want to return and specify the reason for the return. You can also request a refund or an exchange.
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Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure a full refund.
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Once we receive your return request, we will provide you with instructions on how to ship the item(s) back to us.
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Upon receipt of your returned item(s), we will inspect the products and issue your refund within 14 days. We will refund the purchase price, minus the original shipping cost.
The warehouse address for returns is provided below. The return fee is covered by our customers. The price may vary depending on the country and shipping company used for the return.
Return Adress: Kleine Steng 3, 1551 NC, Westzaan, Netherlands
Please note that we cannot accept returns of products that have been used, worn, or altered in any way. We reserve the right to refuse any returns that do not meet our return policy requirements.
If you receive a damaged or defective product, please contact our customer service team within 14 days of receiving your order. We will arrange for a replacement or refund as soon as possible.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are committed to providing our customers with the best possible shopping experience.
care@toucheprive.com