- We ship all our orders with UPS Express. Delivery takes 2-4 business days for every country in the European Union. Express Shipping is free for all orders over €60. For orders below €60, the shipping cost is €20. You will receive a tracking code by email upon placing your order. Your orders are prepared with high hygiene standards, delivered to your door without physical contact with the carrier.
- In addition to American Express, Visa and Mastercard you can use alternative payment methods such as Paypal, Bancontact, iDEAL, SOFORT and Giropay to checkout when shopping on our website.
- At Touché Privé, we value customer satisfaction more than anything. If an item does not turn out as you expected, you have the right to return it within 30 days of placing the order. You can submit a return request on returns.toucheprive.com, and send your returns to the nearest return center. The adress for the return center will be shared with you after you submit the request. For more information, you can visit the ‘return policy’ page at the bottom of the page or in the ‘help’ section in the menu.
- We suggest you wash this product according to care instructions.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
